We are committed to providing transparent, fast, and fully compliant delivery services worldwide. Orders are dispatched from our *Hong Kong Fulfillment Center* and our *European Union Hub* in Belgium, depending on item availability and your delivery destination.
Hong Kong Office & Center:
Teleplus GSM Co., Limited
RM 07 BLK 01, 5/F Metro Center, 32 Lam Hing Street, Kowloon Bay, Hong Kong.
European Union Warehouse:
HK Logistics S.R.L.
Rue de Legipont 15 Unit 21 Bloc B, Postal Code: 4671. Barchon, Belgium.
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1. Delivery Options & Shipping Rates
- Hong Kong SAR
Local Delivery (DHL Hong Kong): Rate: HKD $80 flat rate per-item
Estimated Delivery Window: 1–2 business days.
- European Union Destinations
To guarantee maximum safety and speed for high-value items, shipments across the EU originate directly from our Belgium warehouse via DHL.
EU Shipping Rate (Premium DHL Delivery): €32.00 per-item
Estimated Delivery Window: 1–3 business days.
- Rest of World (United States, United Kingdom, Canada, South Africa, South America, Middle East, Australia, Rest of Asia)
International orders are fulfilled via DHL Express Worldwide from from our *Hong Kong Fulfillment Center* and our *European Union Hub* in Belgium, depending on item availability.
International Flat Rate: $100 USD per-item
Estimated Delivery Window: 3–7 business days
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2. International Customs, Import Taxes & DAP Terms
For all orders shipped outside the European Union and Hong Kong SAR:
Delivered at Place (DAP): International shipments outside the EU and Hong Kong SAR are sent under DAP (Delivered at Place) terms.
Customs Clearance & Local Taxes: All applicable local customs duties, import tariffs, clearance fees, and destination taxes are not included in the item price or checkout total and are the sole responsibility of the recipient/customer.
Payment upon Delivery: The shipping carrier will contact the customer to collect any required local duties and taxes prior to or upon delivery.
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3. Taxes, Value Added Tax (VAT) & Checkout Transparency
Hong Kong Orders: Hong Kong SAR is a duty-free port. Orders fulfilled and delivered within Hong Kong SAR incur 0% Sales Tax / VAT.
EU Deliveries: Standard 21% EU VAT applies uniformly to both product value and the €32.00 per-item shipping service for shipments delivered within the European Union.
Non-EU (International) Deliveries: Orders exported outside the EU and Hong Kong SAR are processed free of EU VAT (0% EU VAT). The total cost charged at checkout covers the item and the Shipping rate, but all applicable local customs duties, import tariffs, clearance fees, and destination taxes must be paid by the recipient/the customer under DAP terms.
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4. Order Processing & Tracking
Handling Window: Orders are processed and dispatched within 1–2 business days.
Logistics networks do not process cargo on weekends or regional public holidays.
Live Tracking: Once your package is scanned by our courier (DHL or local courier), a shipping confirmation email containing your active tracking link will be sent exclusively by us.
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5. Damaged or Lost Shipments
Because our high-value shipments travel via a fully insured pipeline, any damage sustained in transit is covered. If your package arrives damaged, please document the condition of the outer packaging and contact our support team immediately so we can expedite a resolution under the statutory 2-year legal conformity guarantee.
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6. Business Information & Governing Law
Entity Name: Teleplus GSM Co., Limited
BR Address: Flat/RM 07 BLK 01 05/F, Metro Center, 32 Lam Hing Street, Kowloon Bay, Hong Kong
Governing Law: This policy and any shipping services provided are governed by the laws of the Hong Kong Special Administrative Region (HKSAR).